Contact us

For media enquiries ONLY, please email david.eyre@povertyalliance.org or call 07776 527839.

Address

The Poverty Alliance
94 Hope Street
Glasgow G2 6PH

Feedback

We aim to continuously develop our services and welcome any feedback you would like to share with us.

If you would like to share feedback about any service you have received from The Poverty Alliance, we want to hear from you.

Ways in which you can do this include:

• speaking directly to a member of staff
• telephoning or writing to us at the following address (The Director, Poverty Alliance, Standard Building, 94 Hope Street, Glasgow, G2 6PH). Telephone: 0141 353 0440
• e-mailing admin@povertyalliance.org

Complaints

If you are unhappy with the services that you have received from the Poverty Alliance or wish to make a complaint about any other aspect of our work, please let us know. You have the right to make a complaint, and you will not be discriminated against because of it. We always treat your concerns seriously.

Ways in which you can make a complaint include:

• speaking directly to a member of staff
• telephoning or writing to us at the following address (The Director, Poverty Alliance, Standard Building, 94 Hope Street, Glasgow, G2 6PH). Telephone: 0141 353 0440
• e-mailing admin@povertyalliance.org

If your complaint relates to data protection you should make your complaint as above. Alternatively, you can make a complaint to the Information Commissioner’s Office at  Make a complaint | ICO or by phone on 0303 123 1113.

What to tell us

Please tell us your name, address and telephone number, and what your complaint is. Tell us how you would like us to reply to you: for example, if you would prefer an e-mail or a letter, or if you need us to use a different format.

You can ask a relative, friend or someone else to help you make a complaint.

What happens next?

We will write to you to let you know we have received your complaint, usually within three working days. We will then begin to investigate your complaint. You should receive a written decision within 20 working days. If we need more time, we will let you know.

What to do if you are unhappy with what we say

If you are unhappy with our decision, you can appeal to the Convenor of the Poverty Alliance. You can let us know you’d like to appeal through one of the following ways:

• speaking directly to a member of staff
• telephoning or writing to us at the following address (The Director, Poverty Alliance, Standard Building, 94 Hope Street, Glasgow, G2 6PH). Telephone: 0141 353 0440
• e-mailing admin@povertyalliance.org

Our values: We have a set of core values which underpins our work with members, donors and the public. We will:

• Be open and honest
• Recognise the worth of individuals
• Establish and maintain relationships based on trust
• Act on the basis of individual needs
• Be accountable